Services of Innoface AG
EXPERTISE
We know how it’s done!
The integration of product data management systems with ERP systems is a challenging task. Our interfaces support the entire process from engineering to production. We are able to claim that both the users of the Windchill system and the ERP users have the required data at their disposal, up-to-date and at any time, so that they can carry out all the necessary work within their established applications.
Our employees have the necessary know-how to lead your projects to fruition. We also support you after commissioning while operating the interface.
Consulting
Project management
Service and support
It all starts with a consultation
Your requirements are the guiding principle for our consulting services.
A well-thought-out and practical concept is the prerequisite for a successful interface project. Our customers’ requirements differ greatly, although ERP interfaces for Windchill require similar functions; they depend on your products, your processes and your company philosophy.
Efficient project management
We accompany you from the initial specifications to GoLive and beyond
As soon as we reach a complete and coordinated concept, the project execution can start. The aim here is to implement the agreed requirements in your system, set up the necessary configurations, add customer-specific functionality with customizing if necessary, and test your customer solution thoroughly.
PROJECT EXECUTION
Experienced project support in all phases
We always provide an Innoface project manager for your project, who coordinates detailed requirements, change requests, deadlines, etc. with you and who has access to a team of experienced project engineers with the goal to implement your requirements as efficiently as possible. Close collaboration is of utmost importance, so that the final product will meet your expectations.
Your IT and your specialists from involved departments should always be represented in the project, along with our Innoface colleagues. Ideally your key users should be involved in the project from the start, know all important decisions, test them carefully, and pass on their specific knowledge to the user team.
Regardless of which project procedure and methodology we decide on together (e.g., agile or waterfall model): The result will be integrated systems that help you manage your development tasks more efficiently. We will continue to support you with service and support services even beyond Go Live.
Our project engineers will be happy to support you with the following tasks, among others:
Creating the functional specifications
Installing the interface software
Configuring the systems
Customizing and implementing customer-specific requirements
Windchill customizations
ERP system customizations
Testing, error analysis, corrections
Preparing training documents
Creating documentation
Load of legacy data if required
Support during commissioning
Support and hotline
Benefit from the know-how of our well-trained associates.
We provide software maintenance and support as well as other services during the ongoing operation of our products. You will receive patches and new releases of our products through your software maintenance contract – thus keeping your solution viable for the future. We support new Windchill versions or new releases of your ERP system in a timely manner.
PACKAGES
How we understand support
As part of our support packages, we support you in case of unexpected malfunctions during the use of our products.
You can reach us via our service portal, in case of an emergency you can contact us directly by telephone. The support ticket tracks the processing of your case, can provide further information, and helps you work with us to resolve the reported incident.
We guarantee you a quick initial response and fast processing of your request by experienced employees of Innoface AG.
Why is the bidirectionality of Windchill ERP interfaces so important?
Package Categories
We offer two categories as support package variants:
Basic Support
Premium Support
We offer services that go beyond mere software maintenance: For example, we support you in any fault analysis that may be needed in connection with the operation of our interfaces after the Go Live in your systems (interface in combination with Windchill, ERP system and infrastructure).
CONTACT US
Ready for a demo?
You can request a personal demonstration of the features and functionalities of our products from one of our experts here at Innoface! We will be happy to show you what our interface has to offer.